The 1-2 punch to get more new customers and more repeat purchases

Your customers are your greatest asset

The one thing shared across all great ecommerce companies is a large, loyal customer base. The keys to building that kickass cusotmer base are well known, but easier said than done:

  1. Getting new customers
  2. Turning each new customer into a high LTV fanatic.

Acquiring new customers is top-of-mind and top-of-spend for most ecommerce companies we speak to every day. But, there’s something that we don’t see happening enough, and that’s getting the most out of each customer to accelerate growth. Focusing on building great customers, who will then in-turn help you get more new customers causes a snowball effect and accelerates your growth. That’s the 1-2 punch.

A self-feeding engine of growth

Here we look at using Alliioop and ReferralCandy, to gain more first time customers and then turn them into the repeat purchasers that increase overall LTV and drive explosive growth.

The chart below shows the amazing growth impact of repeat purchases. Getting from 1 purchase to 3.5 purchases per customer per year will drive your growth and margins–almost 20x over five years. It’s the difference between a slow growth grind and an accelerating rocket.

revenue growth of repeat purchasesA graph illustrating the power of repeat purchases for your company growth

The reality is, you cannot do this without customer referrals or a deep understanding of your customers and their behavior allowing you to better serve them. To rely too heavily on paid customer acquisition is not sustainable.

Turn your customers into referrers – and better customers – with ReferralCandy

At ReferralCandy, they think of your existing customer base as your best source of new customer acquisition. If you are an ecommerce merchant, you already know the importance of getting word-of-mouth sales on your online store. If your product is able to solve your customers’ needs and you provide them with a great shopping experience, it’s very likely that they will recommend you to their friends and family.

If you don’t have a referral program, however, there’s very little you can do to encourage your customers to keep referring you to their friends and family. Think of your customers as your best salespeople:

  • They know your future customers personally
  • They are recommending products and services in an altruistic way
  • They are trustworthy to their audience

There are several studies proving that referral programs help business get better customers (they’re more profitable, they’re less likely to leave, and they have higher lifetime value) but you can also use them to build loyalty with your existing clients. Your customers will keep you in mind for future recommendations – but also for future purchases.

ReferralCandy makes it very easy to set up an effective referral program, reducing friction on the customer end and improving the customer experience. Choose your rewards – cash, store credit, discounts or free products, easily share your program through email and on site pop-ups and that’s it! ReferralCandy allows a scalable and highly cost effective channel to drive new customer acquisition. Once they become a customer, Alliioop enables you to drive more effective and timely engagements with your customers and increase repeat purchases.

Building a kickass customer base just got easier

Building a large, loyal customer base takes time and effort–and both art and science. It requires that you understand what makes customers tick–and what doesn’t. It’s not always about sending discounts and special offers, though those do work.

Referrals are one part, but you must also deliver well timed content, advice, product recommendations, as well as those special offers to add value, build appreciation and drive loyalty. That’s exactly why we created Alliioop.

Getting results with Alliioop

Alliioop is will make you more effective in doing the two most important things for growing your loyal customer base.

  1. Sell more to your existing customers by automatically sending emails and Facebook ads at the right moment, triggered on data and behavior–not hope and luck.
  2. Attract more customers that are just like your best customers by building a Facebook Custom Audience with your high-lifetime customers and attract more of the same.

Make your Shopify site soar

Getting started and realizing results is easy with our Shopify and Facebook integrations. Plus our pre-built reports and segments come to life right after you turn it on, with these key capabilities:

Reporting: We’ve pre-built a suite of reports that will show you everything from high-level conversion metrics, to campaign performance, LTV and the details of every customer path. You get insights highlighting what you should do next to increase conversions.

Segmentation: Sending highly targeted messages requires powerful segmentation. You can segment on anything and the segments are dynamic–meaning people are added and removed from segments in real-time–not stale, static lists.

Facebook: Keeping your Facebook Custom Audiences fresh and on target is cumbersome. We automatically add and remove people from your Facebook Custom Audiences based on their behavior. This keeps your audiences fresh and your ads more on target–and effective.

Anonymous user tracking: We can show you what users did before they gave you their email address. So you get the real time-to-purchase picture and can personalize welcome messages with products they previously viewed or abandoned.

Automation: Driving all these engagements requires serious automation. Alliioop monitors all your customer behavior and triggers the engagements automatically. So as you build more granular targeting over time, we manage all the delivery so you can scale.

Use Alliioop and ReferralCandy together

The key to making this work is using the 2 solutions together to maximize your growth. Take your existing customer base and empower them to refer their friends and family (after all – they get a benefit as well when they refer someone who makes a purchase) with ReferralCandy. Use Alliioop to gain insights you’ve never been able to glean before and better understand, segment and engage with your customer base. By only sending timely and relevant messaging you’ll show your customer you understand and respect them more than your competition.

Click here to schedule a personal demo and learn how Alliioop can help you grow your ecommerce company. If you’d like to see ReferralCandy, click here.


Source: https://blog.kissmetrics.com/the-1-2-punch-to-get-more-new-customers/

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Instagram launches IGTV app for creators, 1-hour video uploads

Instagram is ready to compete head on with YouTube. Today at a flashy event in San Francisco, the company announced it will begin allowing users to upload videos up to 1 hour in length, up from the previous 1 minute limit. And to house the new longer-form videos from star content creators, Instagram is launching IGTV. Accessible from a button atop the Instagram homescreen or a standalone app, IGTV will spotlight popular videos from Instagram celebrities.

The launch confirms TechCrunch’s scoops over the past month outlining the features and potential of IGTV that we said would arrive today, following the WSJ’s report that Instagram would offer videos up to an hour in length.

“It’s time for video to move forward, and evolve” said Instagram CEO Kevin Systrom on stage at the event. “IGTV is for watching long-from videos from your favorite creators.”

Instagram’s press event just started, but the Instagram Business blog has already been updated with all the details of today’s launch.

Kevin Systrom on stage at the IGTV launch

IGTV will let anyone be a creator, not just big name celebrities. People will be able to upload vertical videos through Instagram’s app or the web. Everyone except smaller and new accounts will be able to upload hour-long videos immediately, with that option expanding to everyone eventually. The IGTV will be available globally on iOS and Android sometime today, as well as in th Instagram app. “We made it a dedicated app so you can tap on it andenjoy video without all the distraction” Systrom explained.

In IGTV’s dedicated app or its in-Instagram experience, viewers will be able to swipe through a variety of longer-form videos, or swipe up to visit a Browse tab of personally recommend videos, popular videos, creators they’re following, and the option to continue watching previously started videos. Users will also get callouts from the IGTV button alerting them to new content.

IGTV will also let creators develop Instagram Channels full of their different videos that people can subscribe to. Creators will be able to put links in the description of their videos to drive traffic elsewhere.

“There’s no ads in IGTV today” says Systrom, but he says it’s a “a very reasonable place for them to end up”. He explained that since creators are investing a lot of time into IGTV videos, he wants to make that sustainable by offering them a way to monetize in the future. Instagram isn’t paying any creators directly for IGTV videos either.

With 1 billion users on Instagram, IGTV could be popular with creators not only trying to earn money but grow their audience. Instagram is expected to build out a monetization option for IGTV creators, potentially including ad revenue shares. The big user base could also attract advertisers. eMarketer already expects Instagram to earn $5.48 billion in US ad revenue in 2018.

Instagram has evolved far beyond the initial simplicity of just filtering and sharing photos. When it launched, mobile networks, screens, and cameras weren’t ready for longer-form video, and neither were users. As more families cut the cord or teens ignore television all together, though, Instagram has an opportunity to become the TV of mobile. YouTube may always have a wider breadth of content. But through curation of creators and publishers’ video content, Instagram could become the reliable place to watch something great on the small screen.


Source: https://techcrunch.com/2018/06/20/igtv/

Instagram hits 1 billion monthly users, up from 800M in September

Instagram’s meteoric rise continues, dwarfing the stagnant growth rates of Snapchat and Facebook. Today Instagram announced that it has reached 1 billion monthly active users, after reaching 800 million in September 2017 with 500 million daily users.

That massive audience could be a powerful draw for IGTV, the longer-form video hub its launching for creators today. While IGTV monetization options are expected in the future, content makers may flock to it early just to get exposure and build their fan base.

While Snapchat’s daily user count grew just 2.13 percent in Q1 2018 to 191 million, and Facebook’s monthly count grew 3.14 percent to reach 2.196 billion, Instagram is growing closer to 5 percent per quarter.

Hitting the 1 billion user milestone could put more pressure on Instagram to carry its weight in the Facebook family and bring home more cash. Facebook doesn’t break out Instagram’s revenue and has never given any guidance about it. But eMarketer estimates that Instagram will generate $5.48 billion in US ad revenue in 2018, up 70 percent from last year. It reports that Instagram makes up 28.2 pecent of Facebook’s mobile ad revenue.

The Instagram brand increasingly looks like Facebook’s life raft. Sentiment towards Facebook, especially amongst teens, has been in decline, and its constantly rocked by privacy scandals. But many users don’t even realize Facebook owns Instagram, and still love the photo sharing app. With the 1 billion user badge, businesses and content creators may take the photo and video app even more seriously. Selling windows into your friends’ worlds is a lucrative business.


Source: https://techcrunch.com/2018/06/20/instagram-1-billion-users/

Moz’s Mid-Year Retrospective: Exciting Upgrades from the First Half of 2018

Posted by NeilCrist

Every year, we publish an overview of all the upgrades we’ve made to our tools and how those changes benefit our customers and Moz Community members. So far, 2018 has been a whirlwind of activity here at Moz — not only did we release a massive, long-awaited update to our link building tool, we’ve also been improving and updating systems and tools across the board to make your Moz experience even better. To that end, we’re sharing a mid-year retrospective to keep up with the incredible amount of progress we’ve made.

We receive a lot of amazing feedback from our customers on pain points they experience and improvements they’d like to see. Folks, we hear you.

We not only massively restructured some of our internal systems to provide you with better data, we also innovated new ways to display and report on that data, making the tools more accurate and more useful than ever before.

If you’ve been tasked with achieving organic success, we know your job isn’t easy. You need tools that get the job done, and done well. We think Moz delivered.

Check out our 2018 improvements so far:

Our new link index: Bigger, fresher, better than ever

Our link index underwent a major overhaul: it’s now 20x larger and 30x fresher than it was previously. This new link index data has been made available via our Mozscape API, as well as integrated into many Moz Pro tools, including Campaigns, Keyword Explorer, the MozBar, and Fresh Web Explorer. But undoubtedly the largest and most-anticipated improvement the new link index allowed us to make was the launch of Link Explorer, which we rolled out at the end of April as a replacement for Open Site Explorer.

Link Explorer addresses and improves upon its predecessor by providing more data, fresher data, and better ways to visualize that data. Answering a long-asked-for feature in OSE, Link Explorer includes historical metrics, and it also surfaces newly discovered and lost links:

Below are just a few of the many ways Link Explorer is providing some of the best link data available:

  • Link Explorer’s link index contains approximately 4.8 trillion URLs — that’s 20x larger than OSE and surpasses Ahrefs’ index (~3 trillion pages) and Majestic’s fresh index (~1 trillion pages).
  • Link Explorer is 30x fresher than OSE. All data updates every 24 hours.
  • We believe Link Explorer is unique in how accurately our link index represents the web, resulting in data quality you can trust.
  • Link Explorer has the closest robots.txt profile to Google among the three major link indexes, which means we get more of the links Google gets.
  • We also improved Domain Authority, Page Authority, and Spam Score. The size and freshness of our index has allowed us to offer a more stable DA and PA score. Though it will still fluctuate as the index fluctuates (which has always been by design), it will not be as dramatic as it was in Open Site Explorer.

Explore your link profile

You can learn more about Link Explorer by reading Sarah Bird’s announcement, watching Rand’s Whiteboard Friday, or visiting our Link Explorer Help Guide. Even though it’s still in beta, Link Explorer already blows away OSE’s data quality, freshness, and capabilities. Look for steady improvements to Link Explorer as we continue to iterate on it and add more key features.

New-and-improved On-Page Grader

Moz’s On-Page Grader got a thorough and much-needed overhaul! Not only did we freshen up the interface with a new look and feel, but we also added new features and improved upon our data.

Inside the new On-Page Grader, you’ll find:

  • An updated metrics bar to show you Page Title, Meta Description, and the number of Keywords Found. No need to dig through source code!
  • An updated Optimization Score to align with the Page Optimization feature that’s inside Campaigns and in the MozBar. Instead of a letter grade (A–F), you now have Page Score (0–100) for a more precise measurement of page optimization performance.
  • On-page factors are now categorized so you can see what is hurting or helping your Page Score.
  • On-page factors are organized by importance so you can prioritize your efforts. Red indicates high importance, yellow indicates moderate importance, and blue indicates low importance.

On-Page Grader is a great way to take a quick look at how well a page is optimized for a specified keyword. Here’s how it works.

Input your page and the keyword you want that page to rank for…

… and On-Page Grader will return a list of suggestions for improving your on-site optimization.

Check it out!

Keyword ranking data now available for Canada, UK, and Australia

We’re very excited to announce that, as of just last week, international data has been added to the Keywords by Site feature of Keyword Explorer! This will now allow Moz Pro customers to see which keywords they rank for and assess their visibility across millions of SERPs, now encompassing the US, Canada, the United Kingdom, and Australia! Keywords by Site is a newer feature within Keyword Explorer, added just last October to show which and how many keywords any domain, subdomain, or page ranks for.

Want to see which keywords your site ranks for in the US, UK, Canada, or Australia?

See what you rank for

It’s easy to use — just select a country from the dropdown menu to the right. This will show you which keywords a domain or page is ranking for from a particular country.

On-Demand Crawl now available

We know it can be important to track your site changes in real time. That’s why, on June 29th, we’re replacing our legacy site audit tool, Crawl Test, with the new and improved On-Demand Crawl:

Whether you need to double-check a change you’ve made or need a one-off report, the new On-Demand Crawl offers an updated experience for Moz Pro customers:

  • Crawl reports are now faster and available sooner, allowing you to quickly assess your site, a new client or prospect’s, or the competition.
  • Your site issues are now categorized by issue type and quantity, making it easier to identify what to work on and how to prioritize:

  • Recommendations are now provided for how to fix each issue, along with resources detailing why it matters:

  • Site audit reports are now easier than ever to package and present with PDF exports.
  • An updated, fresh design and UX!

On-Demand Crawl is already available now in Moz Pro. If you’re curious how it works, check it out:

Try On-Demand Crawl

Improvements to tool notifications & visuals

Moz’s email notification system and tools dashboard didn’t always sync up perfectly with the actual data update times. Sometimes, customers would receive an email or see updated dates on their dashboard before the data had rolled out, resulting in confusion. We’ve streamlined the process, and now customers no longer have to wonder where their data is — you can rest assured that your data is waiting for you in Moz Pro as soon as you’re notified.

Rank Tracker is sticking around

While we had originally planned to retire Rank Tracker at the beginning of June, we’ve decided to hold off in light of the feedback we received from our customers. Our goal in retiring Rank Tracker was to make Moz Pro easier to navigate by eliminating the redundancy of having two options for tracking keyword rankings (Rank Tracker and Campaigns), but after hearing how many people use and value Rank Tracker, and after weighing our options, we decided to postpone its retirement until we had a better solution than simply shutting it down.

Right now, we’re focused on learning more from our community on what makes this tool so valuable, so if you have feedback regarding Rank Tracker, we’d love it if you would take our survey. The information we gather from this survey will help us create a better solution for you!

Updates from Moz Academy

New advanced SEO courses

In response to the growing interest in advanced and niche-specific training, Moz is now offering ongoing classes and seminars on topics such as e-commerce SEO and technical site audits. If there’s an advanced topic you’d like training on, let us know by visiting https://moz.com/training and navigating to the “Custom” tab to tell us exactly what type of training you’re looking for.

On-demand coursework

We love the fact that we have Moz customers from around the globe, so we’re always looking for new ways to accommodate those in different timezones and those with sporadic schedules. One new way we’re doing this is by offering on-demand coursework. Get training from Moz when it works best for you. With this added scheduling flexibility (and with added instructors to boot), we hope to be able to reach more people than ever before.

To view Moz’s on-demand coursework, visit moz.com/training and click on the “On-Demand” tab.

Certificate development

There’s been a growing demand for a meaningful certification program in SEO, and we’re proud to say that Moz is here to deliver. This coursework will include a certificate and a badge for your LinkedIn profile. We’re planning on launching the program later this year, so stay tuned by signing up for Moz Training Alerts!

Tell us what you think!

Have feedback for us on any of our 2018 improvements? Any ideas on new ways we can improve our tools and training resources? Let us know in the comments! We love hearing from marketers like you. Your input helps us develop the best tools possible for ensuring your content gets found online.

If you’re not a Moz Pro subscriber and haven’t gotten a chance to check out these new features yet, sign up for a free trial!

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!


Source: https://moz.com/blog/2018-mid-year-retrospective

Facebook tests ‘subscription Groups’ that charge for exclusive content

Facebook is starting to let Group admins charge $4.99 to $29.99 per month for access to special sub-Groups full of exclusive posts. A hand-picked array of parenting, cooking and “organize my home” Groups will be the first to get the chance to spawn a subscription Group open to their members.

During the test, Facebook won’t be taking a cut, but because the feature bills through iOS and Android, they’ll get their 30 percent cut of a user’s first year of subscription and 15 percent after that. But if Facebook eventually did ask for a revenue share, it could finally start to monetize the Groups feature that’s grown to more than 1 billion users.

The idea for subscription Groups originally came from the admins. “It’s not so much about making money as it is investing in their community,” says Facebook Groups product manager Alex Deve. “The fact that there will be funds coming out of the activity helps them create higher-quality content.” Some admins tell Facebook they actually want to funnel subscription dues back into activities their Group does together offline.

Content users might get in the exclusive version of groups includes video tutorials, lists of tips and support directly from admins themselves. For example, Sandra Mueller’s Declutter My Home Group is launching a $14.99 per month Organize My Home subscription Group that will teach members how to stay tidy with checklists and video guides. The Grown and Flown Parents group is spawning a College Admissions and Affordability subscription group with access to college counselors for $29.99. Cooking On A Budget: Recipes & Meal Planning will launch a $9.99 Meal Planning Central Premium subscription group with weekly meal plans, shopping lists for different grocery stores and more.

But the point of the test is actually to figure out what admins would post and whether members find it valuable. “They have their own ideas. We want to see how that is going to evolve,” says Deve.

Here’s how subscription Groups work. First, a user must be in a larger group where the admin has access to the subscription options and posts an invitation for members to check it out. They’ll see preview cards outlining what exclusive content they’ll get access to and how much it costs. If they want to join, the admin vets their application, and if they’re approved they’re charged the monthly fee right away.

They’ll be billed on that date each month, and if they cancel, they’ll still have access until the end of the month. That prevents anyone from joining a group and scraping all the content without paying the full price. The whole system is a bit similar to subscription patronage platform Patreon, but with a Group and its admin at the center instead of some star creator.

Back in 2016, Facebook briefly tested showing ads in Groups, but now says that was never rolled out. However, the company says that admins want other ways beyond subscriptions to build revenue from Groups and it’s considering the possibilities. Facebook didn’t have any more to share on this, but perhaps one day it will offer a revenue split from ads shown within groups.

Between subscriptions, ad revenue shares, tipping, sponsored content and product placement — all of which Facebook is testing — creators are suddenly flush with monetization options. While we spent the last few decades of the consumer internet scarfing up free content, creativity can’t be a labor of love forever. Letting creators earn money could help them turn their passion into their profession and dedicate more time to making things people love.


Source: https://techcrunch.com/2018/06/20/facebook-subscription-groups/

Facebook tests “subscription Groups” that charge for exclusive content

Facebook is starting to let Group admins charge $4.99 to $29.99 per month for access to special sub-Groups full of exclusive posts. A hand-picked array of parenting, cooking, and ‘organize my home’ Groups will be the first to get the chance to spawn a subscription Group open to their members.

During the test, Facebook won’t be taking a cut, but since the feature bills through iOS and Android, they’ll get their 30 percent cut of a user’s first year of subscription and 15 percent after that. But if Facebook eventually did ask for a revenue share, it could finally start to monetize the Groups feature that’s grown to over 1 billion users.

The idea for subscription Groups originally came from the admins. “It’s not so much about making money as it is investing in their community” says Facebook Groups product manager Alex Deve. “The fact that there will be funds coming out of the activity helps them create higher quality content.” Some admins tell Facebook they actually want to funnel subscription dues back into activities their Group does together offline.

Content users might get in the exclusive version of groups include video tutorials, lists of tips, and support directly from admins themselves. For example, Sandra Mueller’s Declutter My Home Group is launching a $14.99 per month Organize My Home subscription Group that will teach members how to stay tidy with checklists and video guides. The Grown and Flown Parents group is spawning a College Admissions and Affordability subscription group with access to college counselors for $29.99. Cooking On A Budget: Recipes & Meal Planning will launch a $9.99 Meal Planning Central Premium subscription group with weekly meal plans, shopping lists for different grocery stores, and more.

But the point of the test is actually to figure out what admins would post and whether members find it valuable. “They have their own ideas. We want to see how that is going to evolve” says Deve.

Here’s how subscription Groups work. First, a user must be in a larger group where the admin has access to the subscription options and posts an invitation for members to check it out. They’ll see preview cards outlining what exclusive content they’ll get access to and how much it costs. If they want to join, the admin vets their application, and if they’re approved they’re charged the monthly fee right away.

They’ll be billed on that date each month, and if they cancel, they’ll still have access until the end of the month. That prevents anyone from joining a group and scraping all the content without paying the full price. The whole system is a bit similar to subscription patronage platform Patreon, but with a Group and its admin at the center instead of some star creator.

Back in 2016, Facebook briefly tested showing ads in Groups, but now says that was never rolled out. However, the company says that admins want other ways beyond subscriptions to build revenue from Groups and it’s considering the possibilities. Facebook didn’t have any more to share on this, but perhaps one day it will offer a revenue split from ads shown within groups.

Between subscriptions, ad revenue shares, tipping, sponsored content, and product placement — all of which Facebook is testing — creators are suddenly flush with monetization options. While we spent the last few decades of the consumer internet scarfing up free content, creativity can’t be a labor of love forever. Letting creators earn money could help them turn their passion into their profession and dedicate more time to making things people love.


Source: https://techcrunch.com/2018/06/20/facebook-subscription-groups/

GoFundMe now allows team fundraising, where multiple people collaborate to raise money

GoFundMe, the popular service for raising money for causes with some $5 billion raised to date, is expanding its platform to serve more community efforts: today the company is launching GoFundMe Team Fundraising, which lets groups of people collectively raise money for a single effort. The idea is that it will make it possible for schools, churches, sports teams, and other groups to set up fundraising campaigns on GoFundMe.

In many cases, groups have traditionally relied on people to use offline methods to raise money for a single cause, or if people have used digital platforms, harnessing those individual campaigns has not been straightforward.

The idea with GoFundMe’s team product is that the organization that is raising the money can create the main repository, and then link up individuals to that anchor so that they can collect contributions directly. Then those contributions can all feed into the main goal as they go along, and campaign leaders can run leaderboards to show how they are progressing. Early tests of the Team feature have included sports teamsschool groups raising money for travel to an event; work teams raising for a cause; and local communities.

As with GoFundMe’s other fundraising options, there is no platform fee for starting or running a team campaign, as GoFundMe has now switched to a “tips” model. (There are still standard card processing fees.)

“Before, when a sports team, school club, professional organization or other group was looking to raise money together, the options were limited and could take a lot of time and resources in order to execute successfully,” said Rob Solomon, CEO of GoFundMe, in a statement. “With GoFundMe Team Fundraising, we’re introducing an easy social fundraising solution to maximize reach and success for groups.These new tools will also give our existing community another way to fundraise. Our goal is to make fundraising faster, easier and more efficient for anyone looking to raise money, whether an individual, nonprofit or team.”

The move to expand to a team option is somewhat overdue for GoFundMe: fundraising in groups either for something for that group, or for a cause supported by that group, is one of the more popular ways of driving and getting donations. GoFundMe has built a strong business around individuals starting campaigns for specific causes, so this, in a way, is part of a second wave of expansion for the company.

It’s not coming a moment too soon. GoFundMe is currently the market leader when it comes to fundraising platforms, but it is facing very strong competition in the form of Facebook. The social networking behemoth has been working hard to expand its own fundraising services (which also has a team element) as part of its strategy to highlight its role as a community builder and strengthener (and not just a place to get your entertainment and news fixes). A move today to build stronger bridges with non-profits — it launched Workplace for Good, a free tier of its Slack-competing enterprise product for publicly-focused organisations — will only strengthen its credibility with them.

And separate to that, Facebook is in the process of scoring a huge win for its team-based fundraising efforts at the moment, as three people (who all happen to be ex-Facebook employees) are using Facebook to raise money to support the families who are getting separated at the US/Mexico border. The campaign has gone viral and is now close to raising $10 million, originally aiming for a mere $1,500. Given GoFundMe’s extremely astute use of social media to help spread the word about its own campaigns, it will well understand the significance of that turn of events.

GoFundMe is also running several campaigns related to the wider effort to help these families.


Source: https://techcrunch.com/2018/06/20/gofundme-now-allows-team-fundraising-where-multiple-people-collaborate-to-raise-money-for-causes/

Instagram’s “IGTV” video hub for creators launches tomorrow

TechCrunch has learned that the Instagram longer-form video hub that’s launching tomorrow is called IGTV and it will be part of the Explore tab, according to multiple sources. Instagram has spent the week meeting with online content creators to encourage them to prepare videos closer to 10-minute YouTube vlogs than the 1-minute maximum videos the app allows today.

Instagram is focusing its efforts around web celebrities that made their name on mobile rather than more traditional, old-school publishers and TV studios that might come off too polished and processed. The idea is to let these creators, who have a knack for this style of content and who already have sizeable Instagram audiences, set the norms for what IGTV is about.

Instagram declined to comment on the name IGTV and the video hub’s home in app’s Explore tab. We’ll get more information at the feature’s launch event in San Francisco tomorrow at 9am Pacific.

Following the WSJ’s initial report that Instagram was working on allowing longer videos, TechCrunch learned much more from sources about the company’s plan to build an aggregated destination for watching this content akin to Snapchat Discover. The videos will be full-screen, vertically oriented, and can have a resolution up to 4K. Users will be greeted with collection of Popular recent videos, and the option to Continue Watching clips they didn’t finish.

The videos aren’t meant to compete with Netflix Originals or HBO-quality content. Instead, they’ll be the kind of things you might see on YouTube rather than the short, off-the-cuff social media clips Instagram has hosted to date. Videos will offer a link-out option so creators can drive traffic to their other social presences, websites, or ecommerce stores. Instagram is planning to offer direct monetization, potentially including advertising revenue shares, but hasn’t finalized how that will work.

We reported that the tentative launch date for the feature was June 20th. A week later, Instagram sent out press invites for an event on June 20th our sources confirm is for IGTV.

Based on its historic growth trajectory that has seen Instagram adding 100 million users every four months, and its announcement of 800 million in September 2017, it’s quite possible that Instagram will announce it’s hit 1 billion monthly users tomorrow. That could legitimize IGTV as a place creators want to be for exposure, not just monetization.

IGTV could create a new behavior pattern for users who are bored of their friends’ content, or looking for something to watch in between Direct messages. If successful, Instagram might even consider breaking out IGTV into its own mobile app, or building it an app for smart TVs

The launch is important for Facebook because it lacks a popular video destination since its Facebook Watch hub was somewhat of a flop. Facebook today said it would expand Watch to more creators, while also offering new interactive video tools to let them make their own HQ trivia-style game shows. Facebook also launched its Brand Collabs Manager that helps businesses find creators to sponsor. That could help IGTV stars earn money through product placement or sponsored content.

Until now, video consumption in the Facebook family of apps has been largely serendipitous, with users stumbling across clips in their News Feed. IGTV will let it more directly compete with YouTube, where people purposefully come to watch specific videos from their favorite creators. But YouTube was still built in the web era with a focus on horizontal video that’s awkward to watch on iPhones or Androids.

With traditional television viewership slipping, Facebook’s size and advertiser connections could let it muscle into the lucrative space. But rather than try to port old-school TV shows to phones, IGTV could let creators invent a new vision for television on mobile.


Source: https://techcrunch.com/2018/06/19/instagram-igtv/

Facebook launches Brand Collabs search engine for sponsoring creators

Facebook wants to help connect brands to creators so they can work out sponsored content and product placement deals, even if it won’t be taking a cut. Confirming our scoop from May, Facebook today launched its Brand Collabs Manager. It’s a search engine that brands can use to browse different web celebrities based on the demographics of their audience and porfolios of their past sponsored content.

Creators hoping to score sponsorship deals will be able to compile a portfolio connected to their Facebook Page that shows off how they can seamlessly work brands into their content. Brands will also be able to find them based on the Top countries where they’re popular, and audience characteristics like interests, gender, education, relationship status, life events, or home ownership.

Facebook also made a wide range of other creator monetization announcements today

  • Facebook’s Creator app that launched on iOS in November rolled out globally on Android today. The Creator app lets content makers add intros and outros to Live broadcasts, cross-post content to Twitter and Instagram, see a unified inbox of their Facebook and Instagram comments plus Messenger chats, and more ways to connect with fans.

  • Ad Breaks, or mid-video commercials, are rolling out to more US creators, starting with those that make longer and original content with loyal fans. Creators keep 55 percent of the ad revenue from the ads.
  • Patreon-Style Subscriptions are rolling out to more creators, letting them charge fans $4.99 per month for access to exclusive behind the scenes content plus a badge that highlights that they’re a patron. Facebook also offers microtransaction tipping of video creators through its new virtual currency called Stars.

  • Top Fan Badges that highlight a creator’s most engaged fans will now roll out more broadly after a strong initial reaction to tests in March.
  • Rights Manager, which lets content owners upload their videos so Facebook can fingerprint them and block others from uploading them, is now available for creators not just publishers.

Facebook also made a big announcement today about the launch of interactive video features and its first set of gameshows built with them. Creators can add quizzes, polls, gamification, and more to their videos so users can play along instead of passively viewing. Facebook’s Watch hub for original content is also expanding to a wider range of show formats and creators.

Why Facebook Wants Sponsored Content

Facebook needs the hottest new content from creators if it wants to prevent users’ attention from slipping to YouTube, Netflix, Twitch, and elsewhere. But to keep creators loyal, it has to make sure they’re earning money off its platform. The problem is, injecting Ad Breaks that don’t scare off viewers can be difficult, especially on shorter videos.

But Vine proved that six-seconds can be enough to convey a subtle marketing message. A startup called Niche rose to arrange deals between creators and brands who wanted a musician to make a song out of the windows and doors of their new Honda car, or a comedian to make a joke referencing Coca-Cola. Twitter eventually acquired Niche for a reported $50 million so it could earn money off Vine without having to insert traditional ads. [Disclosure: My cousin Darren Lachtman was a co-founder of Niche.]

Vine naturally attracted content makers in a way that Facebook has had some trouble with. YouTube’s sizable ad revenue shares, Patreon’s subscriptions, and Twitch’s fan tipping are pulling creators away from Facebook.

So rather than immediately try to monetize this sponsored content, Facebook is launching the Brand Collabs Manager to prove to creators that it can get them paid indirectly. Facebook already offered a way for creators to tag their content with disclosure tags about brands they were working with. But now it’s going out of its way to facilitate the deals. Fan subscriptions and tipping come from the same motive: letting creators monetize through their audience rather than the platform itself.

Spinning up these initiatives to be more than third-rate knockoffs of Niche, YouTube, Patreon, and Twitch will take some work. But hey, it’s cheaper for Facebook than paying these viral stars out of pocket.


Source: https://techcrunch.com/2018/06/19/facebook-brand-collabs/

Facebook launches gameshows platform with interactive video

Rather than build its own HQ trivia competitor, Facebook is launching a gameshow platform. Today the company announced a new set of interactive live and on-demand video features that let creators adds quizzes, polls, challenges, and gamification so players can be eliminated from a game for a wrong answer. The features could help Facebook achieve its new mission to push healthier active video consumption rather than passive zombie watching that hurts people’s well-being. Creators and publishers who want early access can sign up here.

Gameshow launch partners include Fresno’s What’s In The Box where viewers guess what’s inside, and BuzzFeed News’ Outside Your Bubble where contestants have to guess what their opponents are thinking. Plus, Facebook is testing the ability to award prize money with (Business) INSIDER’s Confetti, where viewers answer trivia questions and can see friends’ responses, with winners splitting the cash.

“Video is evolving away from just passive consumption to more interactive two-way formats”, Simo tells TechCrunch. “We think creators will want to reward people. If this is something that works will with Insider and Confetti, we may consider rolling out payments tools.”

When asked if Facebook was inspired by HQ, Simo repeatedly dodged the question and avoiding mentioning the startup’s name, but relented in saying “I think they’re part of a much broader trend that is making content interactive. We’ve seen that across much more than one player.”

Facebook won’t be taking a share of the prize money in this test. For now, it’s also forgoing its cut of its $4.99 per month subscriptions option that lets fans pay for exclusive content, which rolls out today to more creators. Facebook also just launched its Brand Collabs Manager that we scooped in May, which helps brands browse creators by demographic and portfolio so they can set up sponsored content and product placement deals.

Initially Facebook is not taking a cut there either. For all three of these features, though, Simo says “that doesn’t mean we never will.” Creators can sign up for these monetization options here.

The new interactive video features will be available to all publishers and creators, alongside the global launch of the Android version of Facebook’s Creator app for web celebs. The tools range from offering basic in-video polls to creating a full trivia gameshow. Creators and will be able to write out their trivia questions and designate correct answers, as well as “write down the logic of the game” says Simo.

While polls will work for Live and on-demand videos, gamification that impacts the outcome of the broadcast is only for Live. Brent Rivera and That Chick Angel are two creators who will be testing the features in the coming weeks. Facebook already found that fans enjoyed polling on its Watch show Help Us Get Married, which let viewers influence the wedding planning decisions about themes and the venue.

Facebook’s last attempt at original video, its Watch hub, saw mediocre adoption as the content felt also-ran rather than something special or must-see. That’s why Facebook is expanding Watch to offer a broader range of shows for more creators, including potentially longer or non-episodic content. That includes bringing Facebook videos originally only hosted on Pages into the Watch destination.

Facebook’s family of apps will get another chance at an original video home run when Instagram launches its long-form video hub tomorrow, according to TechCrunch’s sources.

What we’re seeing here is positioning that diverges Facebook and Instagram’s video efforts. Facebook’s might be more interactive, about playing and watching with friends, and embrace more novel new formats like mobile gameshows. Instagram, with its history of polished photos, could house more traditional high-end entertainment content.

“We’re not trying to do one show or one trivia game. We’re trying to get every creator to create such gameplay. The beauty of the creators space is that they each have a unique audience” Facebook’s VP of video product Fidji Simo tells me. With 2.2 billion users, making an in-house one-size-fits-all game may have been impossible.


Source: https://techcrunch.com/2018/06/19/facebook-gameshows/